If you are in the Customer Relation Management (CRM) domains like Marketing, Sales, Customer Service, or Field Service then Exam MB 910: Microsoft Dynamics 365 Fundamentals (CRM) has abundant resources to gain competency and flourish in the Customer Relationship Management space. This blog post provides an insight into what MB 910 certification exam has in store for Marketing, Sales, Customer Service, and Field Service professionals. The guidelines for taking up this exam and the benefits of cracking this certification exam.

MB 910 Exam: What is in Store for Marketing Professionals?

Building a career in Marketing is always challenging. Earning MB-910 certification helps Marketing career aspirants to hone various skills that revolve around: 

• Market segment creation based on target markets 
• Setting up subscription lists and subscription centers 
• Hone lead generation skills 
• Gain capabilities to work with lead scoring models 

• Cultivate skills to identify qualified leads 
• Develop a comprehensive understanding of lead generation life cycle 

Importantly aspirants get to know various marketing Apps like LinkedIn Campaign Manager, Understand Dynamics 365 Customer Voice, and its demo. 

10-15% of the Microsoft Dynamics 365 Exam curriculum covers skills needed by Marketing professionals.

What Benefits do Sales Professionals Reap from MB 910 Exams?

Aspiring to be a pioneer in the sales stream demands perseverance and patience. Microsoft MB-910 Exams help them to be competent by cultivating skills to: 

• Understand the complete sales life cycle 
• Develop abilities to create and edit leads in Dynamics 365 
• Gain an understanding of lead qualification 
• Cultivate the ability to identify opportunities in Dynamics 365 and manage quotes 

• Create sales orders in Dynamics 365 etc. 

Aspirants gain knowledge of Sales apps such as LinkedIn Sales Navigator, Dynamics 365 Sales Insights etc. In addition, aspirants learn tools required for forecasting sales.

What Microsoft Dynamics 365 Fundamentals offer to Customer Service Aspirants?

Customer Service is a challenging discipline that demands active listening, empathy, problem-solving, and other interpersonal skills. Dynamics 365 fundamentals help aspirants to: 

• Cultivate skills of describing cases, queues and entitlements. 

• Hone abilities of the case and knowledge management. 
• Understand intricacies of Service-Level Agreements (SLAs).   

In addition, it helps to develop abilities handling Omnichannel Customer Service apps.

What MB 910 Certification has in Store for Field Service Aspirants?

Field Service aspirants need abilities that include work order creation and handling life cycle. Dynamics 365 Exam enables aspirants to: 

• Learn creating Dynamics 365 Field Service work order life cycle. 
• Develop new use cases. 
• Hone capabilities for the inspections feature. 
• Convert IoT alerts as work orders for Dynamics 365 Field Service Work with agreements. 

Moreover, cracking MB-910 exams help to cultivate scheduling capabilities, inventory and asset management capabilities, and Project operations capabilities.

Benefits of Earning MB 910 Certification

Research says earning Microsoft Dynamics certification enhances the job opportunities by 5X factor. Also, the same report emphasizes that 86% of surveyed hiring managers prefer Microsoft-certified professionals over non-certified candidates. Concisely, hiring managers in many organizations prefer certified professionals as they are confident that certified professionals deliver the goods with surety.  

Earning certification builds professional credibility as getting certified garners to respect amongst employers and colleagues as well as endorse your commitment to accomplishing your goals.

CloudThat Puts Your Certification Dreams in the Right Track

CloudThat a stalwart in the cloud computing training space since 2012 has the distinction of being recognized as the Microsoft Gold Partner. It helps aspirants to get onto the right track through certification training designed as per Microsoft’s official curriculum and delivered through Microsoft certified trainers. You can prepare diligently for MB 910 Microsoft dynamics 365 fundamentals exams by availing CloudThat training that puts you on the right track to successfully take up this exam.

WRITTEN BY Ravichandra M

Ravichandra M is a Passionate Blogger & Trainer with a wide array of experience in teaching and writing. Currently he is working as Technical Content Writer at CloudThat. He has acquired Smart Blogger Content Marketing Certification and HubSpot SEO Certifications. He also writes articles to newspapers on career guidance topics.