Case Study

Ensuring 99.9% Uptime Through Proactive Monitoring and Failover Mechanisms

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Industry 

FinTech

Expertise 

AWS Control Tower, AWS Systems Manager, Datadog

Offerings/solutions 

Optimized monitoring and resource management to enhance performance, reliability, and uptime.

About the Client

The client is a fast-growing Non-Bank Financial Company (NBFC) that focuses on wholesale, direct lending, and tech-enabled partnerships to meet India’s credit gap. Registered with the RBI and rated AAA, it serves MSMEs, individuals, and more. Part of Saison International, a global financial firm with operations in six countries and manages US$1.5B AUM and 1.2M active loans.

Highlights

200ms

Average response time

99.95%

Uptime

80%

CPU utilization

The Challenge

The customer struggles with monitoring a complex infrastructure, lacking real-time visibility and unified metrics. They seek to implement Datadog for custom dashboards to track key metrics like CPU usage and database performance, and automated alerts for APIs to quickly address performance issues and ensure high availability.

Solutions

• Track CPU usage with Datadog to optimize resource allocation and prevent bottlenecks.
• Use Datadog’s network monitoring to identify anomalies and data flow bottlenecks.
• Monitor database performance with Datadog to detect slow queries and improve data processing.
• Create real-time Datadog dashboards to provide an overview of system performance.
• Build user-friendly Datadog dashboards for quick system health assessments.
• Use Datadog analytics to identify and resolve performance bottlenecks.
• Enhance system visibility and decision-making with Datadog’s monitoring tools.
• Configure Datadog alerts for key API metrics like response times, error rates, and throughput.
• Set up Datadog notifications to alert teams instantly via email, SMS, or Slack.
• Leverage Datadog insights to minimize downtime and ensure smooth operations.

The Results

Streamline system performance and reliability with real-time monitoring, custom dashboards, and automated alerts to optimize resources, reduce downtime, and ensure 99.9% uptime.

Download the Case Study

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