Case Study

40% Increase in Customer Satisfaction by Delivering Faster Visualizations and More Accurate Data Representations

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Industry 

EdTech

Expertise 

Amazon Redshift, Amazon QuickSight, Amazon QuickSight QAmazon CloudWatch

Offerings/solutions 

Replicated Power BI dashboards in QuickSight, boosting performance and customer satisfaction.

About the Client

Rocket Learning empowers parents and frontline workers to shape early education by providing tools, resources, and a voice. Impacting over 3 million children across 10 states, they are driving scores and potential to new heights, with a vision to build a brighter future for India through community-driven learning.

Highlights

30%

Improvement in Query suggestions

40%

Improvement in customer satisfaction ratings

Amazon Redshift and Amazon QuickSight

Seamless Integration and Customization

The Challenge

Rocket Learning faced challenges in analyzing and visualizing vast data from their Amazon Redshift database to track key performance indicators for Early Childhood Development initiatives. They needed a seamless and secure connection between Redshift and a visualization tool, interactive dashboards for stakeholders, and automated data refreshes. Ensuring data accuracy, enabling natural language querying, and embedding dashboards into their web application for real-time access was essential for informed decision-making and supporting policy efforts.

Solutions

• Reviewed Amazon Redshift database structure and relationships.
• Set up Amazon QuickSight with appropriate permissions and configured AWS IAM roles for secure access.
• Established a seamless connection between Amazon Redshift and QuickSight for data access.
• Prepared and transformed relevant datasets in QuickSight for analysis.
• Designed customized KPIs dashboards with themes, filters, and interactivity.
• Scheduled daily automatic data refreshes in QuickSight for up-to-date visuals.
• Validated data accuracy and adjusted visualizations for consistency.
• Created QuickSight Q Topic and added synonyms for dataset fields.
• Developed API Gateway with Lambda to generate secure URLs for embedding dashboards.
• Documented setup, configurations, and dashboard user guide.
• Delivered validated AWS-based visualization solution with a reliability report.

The Results

Successfully replicated Power BI dashboards in Amazon QuickSight, enhancing interactivity and performance while integrating real-time data insights from Amazon Redshift, improving query effectiveness by 30% and customer satisfaction by 40%.

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